Accidental 9-1-1

Accidental 9-1-1 calls take time away from real emergencies. Here’s what you can do to help prevent them.

Know Your Location

Your 9-1-1 call-taker can’t always identify your address – particularly with cellphones and VoIP services. Here’s what you should know.

When You Call

Tips you should know in advance to get the help you need from your 9-1-1 call as quickly as possible.


Answers to frequently asked questions about the 9-1-1 service, including what is – and what isn’t – an emergency.