Accidental 9-1-1

Accidental 9-1-1

9-1-1 is for police, fire or medical emergencies when immediate action is required. 9-1-1 should only be called when someone's health, safety or property is in jeopardy or a crime is in progress.

9-1-1 call-takers and dispatchers are highly trained, dedicated professionals who will get you the help you need. Use the non-emergency numbers below when immediate action is not required.

Police Non-Emergency Numbers

Fire Non-Emergency Numbers

Accidental 9-1-1 calls take time away from real emergencies. Help prevent them!

E-comm provides a public safety answering point (PSAP) for NI911. Every day, E-comm receives hundreds of unintended 9-1-1 calls, from pocket dials to hang-ups.

Accidental 9-1-1 calls divert resources from real emergencies and put people’s lives at risk. It’s often impossible to verify that these calls were accidental, which means they must be acted upon as if they were true emergencies. 

If you call 9-1-1 accidentally

If you dial 9-1-1 accidentally, stay on the line and tell the operator. If you hang up, we do not know if you are OK or if you are in danger, and we will have to call you back. If you called from a landline and we can determine your location, we will send the police to check on you.

Please follow these simple tips to help prevent accidental 9-1-1 calls:

  • Protect your cellphone by locking and storing it carefully. Keep it in a safe position when not in use and use a case or holster to protect it.
  • Don’t program 9-1-1 into any telephone – speed dial often causes accidental 9-1-1 calls.
  • Please do not test 9-1-1 to see if it’s working.
  • Never give old cellphones to children to use as toys; de-commissioned phones can still dial 9-1-1.